For online purchases of eligible items, we offer a 14 day refund window from the date of delivery. Lab services (RX/custom lens orders) are non-refundable. To initiate a return, please visit our return portal or contact us at shop@illesteva.com. Read our full online return policy here.
For purchases made in store, we offer a 10 day window from date of purchase for unworn merchandise to either exchange or receive a store credit. No refunds.
Please note that each frame returned for refund, and not for store credit, is subject to a $7 restocking fee.
