Although we try to ship as soon as possible, please allow up to 3-5 business days for your order to process. We process orders Monday through Friday, so all orders placed between 12:00 p.m. ET Friday and 11:59 p.m. ET Sunday will not be processed until the following business day. In the event that your order is placed on hold and we are unable to reach you within 7 business days, we reserve the right to cancel your order.
Our prices are all shown in US dollars and we accept all major credit and debit cards.
You can track your package by logging into your account. You will receive an email with your tracking number from either UPS or DHL within 24 hours of your purchased product being shipped. You can track your package to your doorstep with this number!
Sorry, for the time being you can't.
All domestic orders are shipped from New York City via UPS Please allow 3-5 business days for your order to be processed Shipping: Tri-State area: 1-2 business days Domestic: 6 business days Saturdays, Sundays and holidays are not counted as business days. No delivery to PO boxes in the United States Need a faster shipping method? Next Day Air $40.00, 2nd Day Air $30.00, 3 Day Select $20.00
We recommend letting hotels know that you’re expecting a package to be sure that you get your package before you leave :)
We offer FREE international shipping worldwide but don't ship to Russia, Iran and China. Taxes and Duties: Please note that shipping charges are separate from taxes and duties.
All international orders are shipped via DHL. Please allow up to 3 business days for your order to be processed and up to 10 business days for your package to arrive.
Most countries levy taxes on imported products. Please note that shipping charges do not include taxes or duties. The customer is responsible for paying customs, duties, and/or VAT. Once the package leaves the United States, we have no control over how much your taxes will be. If a package is refused and we are charged shipping and/or duties, that amount will be deducted from original order before a refund is credited.
We ship worldwide with the exception of Russia, China and Iran.
If you are rerouting a package within the US, there is a $30.00 fee. If you are rerouting the package internationally, there is a $50.00 fee.
Online purchases can’t be returned in-store and vice-versa. If you are not satisfied with your purchase, you have 10 business days from the date of delivery to email firstname.lastname@example.org and obtain a return authorization number (RA #). Orders returned without a valid RA # may face a delay in processing and a refund may not be approved.
Store purchases cannot be returned by emailing email@example.com. All product purchased at a brick-and-mortar location must be returned at one of our 5 physical stores. All store exchanges must be made in our physical illesteva store locations as well.
If your return is approved, please use the pre-paid UPS return label included with your purchase to send the package back.
Merchandise purchased from a third party retailer cannot be returned through our online store or at any of our brick and mortar locations. The only way to return illesteva merchandise purchased from a third-party retailer would be to contact the retailer directly.
Shipping costs for domestic returns are covered by illesteva. Unfortunately, we do not currently offer free returns for our international customers.
Monogrammed items are final sale and cannot be returned.
Please note that all sale items are FINAL SALE.
The price of prescription and/or polarized lenses is non-refundable, but the price of the frame can be refunded.
All merchandise must be returned unworn and in like-new condition with the original hangtag attached in order to receive a full refund. Illesteva reserves the right to refuse any returns that do not meet our quality control requirements.
Every single one of our frames is handmade and one-of-a-kind. Our frames are all made with cellulose acetate, which varies from batch to batch. This means that there can be slight pattern and color variations.
Once we receive your return we will refund you immediately. The amount will be refunded to your original form of payment. Please allow 5-10 business days for your bank or card issuer to process the refund.
Shipping instructions will be sent upon submitting your return request to firstname.lastname@example.org. For domestic orders, simply print the prepaid shipping label and attach to the outside of your secure package. For international orders outside of the US, please ship to the address provided by the customer service team with your authorization number and original packing slip.Please use a shipping courier that provides both insurance and tracking to ensure that we receive your package. We unfortunately are unable to cover packages lost in transit.
Refunds are only issued after merchandise has passed our quality control check. Refunds are automatically processed in the original form of payment. Please allow 5-10 business days for your refund to show on your bank statement.
Illesteva extends a warranty for all products against manufacturer defects within one year of the purchase date. The warranty covers any quality related issues, which cannot be attributed to the standard wear and tear, including scratched lenses and stains. Replacement lenses can be purchased for an additional $35 by contacting our customer service team or at any of our retail locations.
Oh NO! If one of your illesteva items is in need of repair, please email email@example.com with photos of the front, back and side so we can assess if it is repairable and issue an RA. Please allow 1 week for repairs.
Illesteva offers a one year manufacturer's warranty on all of our frames. If the frames are out of the warranty, we offer a repair for $25.00 within the United States, and $50.00 internationally
We have expanded our prescription offerings! We are now able to fill prescriptions in both optical and sun frames. All optical frames can now be filled with both optical and prescription lenses. Most sunglass frames can be filled with either optical or prescription sun lenses.
Polarized lenses are available for most sun frames and can be made into prescription lenses.
Please be sure to provide us within an updated prescription that has been written within the last 2 years, and your Pupillary Distance (PD).
Once we have received your prescription and pupillary distance, please allow up to 7-10 business days for your prescription to be filled and your order to begin processing.
The price of prescription and/or polarized lenses is non-refundable, but if you return the merchandise, you can still get the cost of the frame refunded.
Polycarbonate lenses, 1.67 High-Index Lenses, 1.74 High-Index Lenses and CR-39 Non-prescription Polarized Lenses for sunglasses.
Recommended for single vision prescriptions. They are thin lenses with anti-scratch coating and 100% UV protection.
They are thinner than polycarbonate lenses and have anti-scratch coating and 100% UV protection. Recommended for stronger prescriptions.
They are the thinnest lenses that we offer for the strongest prescriptions. They are both anti-scratch and 100% UV Protection.
Only available for sunglasses, they are ultra thin anti-scratch anti-glare plastic lenses, with 100% UV protection.
Bags & Umbrellas
We offer your choice of gold or silver embossed monogramming on all leather cardholders and wallets for an additional $20. Email firstname.lastname@example.org with your name and the 2-3 initials you would like embossed. All custom monogram orders are final.